Support

We answer every message, usually within one business day.

Checking in at a game

Check-in is verified by GPS. You need to be physically inside the venue, with location permission granted, and the game has to be on the schedule we track. If the check-in button doesn’t appear, confirm location access is enabled for ploro in your device settings and that you’re inside the stadium rather than in the surrounding parking areas.

A game or stadium is missing

We cover the NFL, NBA, MLB, NHL, MLS, and FBS college football. Schedules sync automatically, but if a game you attended isn’t showing up, email us the date, the teams, and the venue and we’ll look into it.

Favorite teams

Favorite teams are locked once you set them, so that ranks and streaks stay fair for everyone. You can add a team for a league you skipped from Profile → Settings, but existing picks can’t be changed. If you picked the wrong team by accident, contact us.

Rank Points and XP

Rank Points come from attending games and witnessing rare moments in person — never from spending money. XP is earned separately through sponsored questions and mini-games. Neither can be purchased.

Deleting your account

Open the app and go to Profile → Settings → Account → Delete account. After two confirmations, your account and its content are deleted immediately. If you can’t access the app, email us from the address on your account and we’ll handle it for you.

Reporting content or a user

Every post, comment, and profile has a ⋯ menu with Report and Block. Reports go to a moderation queue we review directly. Blocking hides that person’s posts, comments, and chat messages from you right away.

Privacy and your data

See our Privacy Policy for what we collect and why, and our Terms of Service for the rules of using ploro.